Privacy Policy

Effective date: January 21, 2026
Last updated: January 21, 2026

Who we are

Our website address is: https://hendrixresidentialgroup.com.

Contact:
Email: privacy@hendrixresidentialgroup.com

What personal data we collect and why we collect it

Information you provide to us

We collect information you choose to provide when you:

Fill out a form on our website
Request information about buying, selling, investing, or partnering
Subscribe to emails or updates
Use our website chat features
Communicate with us by email, phone, or text

This information may include your name, email address, phone number, message content, and any details you submit about your real estate needs (such as preferred neighborhoods, budget range, timeline, and property criteria).

We use this information to:

Respond to your requests and communicate with you
Provide real estate services and support
Send requested updates and communications
Improve our website and services
Protect the site, prevent fraud, and reduce spam

Property search, IDX, and listing tools

Our site includes home search and listing search tools powered by IDX Broker by Elm Street.

When you use these features, information about your activity may be collected, such as listings you view, searches you run, filters you select, and whether you save favorites or request information. This information helps provide the home search experience and helps us support your request.

Website chat (AI chat bot)

Our site may include an AI-assisted chat feature provided through Azulio CRM. When you use chat, we may collect the information you choose to share in the conversation, along with basic technical information used to operate and secure the chat experience.

We use chat information to respond to inquiries, provide support, and improve our customer service.

Contact forms and CRM systems

When you submit a form on our site, your information may be stored in our website database and routed into Azulio CRM so we can respond and follow up. Azulio CRM may also send email communications on our behalf when you opt in or request information.

Email communications

We use Azulio CRM to send and manage email communications, including responses to inquiries and any updates you request. You can unsubscribe from marketing emails at any time using the link in the email. If you need help, contact us at privacy@hendrixresidentialgroup.com.

Analytics

We use Google Analytics 4 (GA4) to better understand how visitors interact with our website. GA4 may collect information such as pages visited, time on site, clicks, approximate location (city or region), device type, and browser type.

We use this information to improve the website, measure performance, and understand what content is most helpful.

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help with spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to determine whether you use it. The Gravatar service privacy policy is available at: https://automattic.com/privacy/. After your comment is approved, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, avoid uploading images with embedded location data (EXIF GPS). Visitors to the website can download and extract location data from images on the website.

Cookies and similar technologies

We use cookies and similar technologies to help our website function, remember preferences, and understand how visitors use the site.

Cookies are small files stored on your device. You can control cookies through your browser settings. If you disable cookies, some site features may not work as intended.

WordPress cookies

If you leave a comment on our site, you may opt in to saving your name, email address, and website in cookies. These cookies last for one year.

If you visit our login page, we set a temporary cookie to determine whether your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we set cookies to save your login information and your screen display preferences. Login cookies last for two days, and screen options cookies last for one year. If you select “Remember Me,” your login will persist for two weeks. If you log out, the login cookies are removed.

If you edit or publish an article, an additional cookie is saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you edited. It expires after one day.

Embedded content from other websites

Articles on this site may include embedded content (for example, videos, images, maps, or articles). Embedded content behaves the same way as if you visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with embedded content, including tracking your interaction if you have an account and are logged in to that website.

Who we share your data with

We share personal data only as needed to operate this website and provide services, including with:

IDX Broker by Elm Street (listing search and property tools)
Azulio CRM (forms, CRM, AI chat bot, and email communications)
Google Analytics 4 (GA4) (website analytics)
WP Engine (website hosting and infrastructure)

If you request a password reset, your IP address will be included in the reset email.

We do not sell your personal information in the ordinary sense of the word. If your state’s law defines “sale” or “sharing” to include certain analytics activities, you may have additional choices available to you as described below.

How long we retain your data

We retain personal data only as long as needed for the purposes described in this policy, unless a longer retention period is required by law or necessary for legitimate business purposes (such as resolving disputes or enforcing agreements).

Form submissions, chat transcripts, and CRM records (Azulio CRM): retained for as long as reasonably necessary to respond to inquiries and manage ongoing relationships
Marketing email records (Azulio CRM): retained until you unsubscribe or request deletion
Comments: if you leave a comment, the comment and its metadata are retained indefinitely
Registered users (if any): we store the personal information provided in the user profile. Users can see, edit, or delete their personal information at any time (except the username). Website administrators can also see and edit that information.

What rights you have over your data

Depending on where you live, you may have the right to request access to, correction of, or deletion of personal data we hold about you.

If you have an account on this site or have left comments, you can request an exported file of the personal data we hold about you, including any data you provided. You can also request that we erase personal data we hold about you. This does not include data we must keep for administrative, legal, or security purposes.

To make a request, contact us at: privacy@hendrixresidentialgroup.com

Your privacy choices

Cookie controls

You can control cookies through your browser settings. You can also clear cookies at any time.

Opting out of marketing emails

You can unsubscribe at any time using the link in any marketing email.

Where your data is sent

Visitor comments may be checked through an automated spam detection service. Some service providers we use may process data outside your state or country. When this occurs, we rely on appropriate safeguards as required by applicable law.

Children’s privacy

This site is not intended for children under 13, and we do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.

Service provider list

We may use the following categories of service providers to help operate our website and provide services:

Real estate technology and IDX tools: IDX Broker by Elm Street
CRM, forms, chat, and email tools: Azulio CRM
Analytics: Google Analytics 4 (GA4)
Website hosting and infrastructure: WP Engine
Embedded media providers (when used): video, map, and social platforms that may appear via embedded content